Privacy Policy
Effective Date: November, 2025
The Skin Sanctuary • Nanaimo, British Columbia
The Skin Sanctuary is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains what information we collect, how it is used and protected, and the choices you have regarding your personal data.
Our practices follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We collect personal information that you voluntarily provide when you interact with our website or services. This may include:
Personal Information
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Name
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Email address
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Phone number
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Mailing or billing address
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Payment information (processed securely through third-party providers)
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Appointment details
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Information submitted through contact forms, intake forms or quizzes
Technical Information
Collected automatically through cookies or analytics tools:
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IP address
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Browser type and device information
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Pages visited
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Time spent on the site
2. How We Use Your Information
We use your personal information to:
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Book and manage appointments
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Respond to inquiries
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Provide skincare recommendations and Skin Blueprint summaries
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Deliver services you have requested
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Process payments
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Send email communications when you subscribe
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Improve our website, services and user experience
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Maintain business records for regulatory and tax purposes
We do not sell, trade or rent your personal information to third parties.
3. Consent
By using this website or submitting your information, you consent to the collection, use and disclosure of your personal data as outlined in this policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details at the end of this policy.
4. How Your Information Is Stored and Protected
We take reasonable measures to protect your personal information from loss, misuse, unauthorized access and disclosure. This includes:
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Secure servers
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Encrypted connections (HTTPS)
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Password-protected accounts
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Restricted access to authorized personnel only
While we take significant precautions, no method of transmission or storage is completely secure.
5. Disclosure to Third Parties
We may share your information with trusted third-party service providers who assist in operating our business, including:
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Booking platforms (Jane App or equivalent)
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Email service providers (Mailchimp, Wix Email, etc.)
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Payment processors
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Website hosting and analytics tools (Wix, Google Analytics)
These providers are required to protect your information and use it only for the purposes for which it was shared.
We may also disclose information if required by law.
6. Cookies and Analytics
Our website may use cookies, tracking pixels or similar technologies to:
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Improve website performance
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Personalize user experience
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Collect anonymous traffic data
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Understand website usage patterns
You can adjust your browser settings to decline cookies at any time.
7. Email Marketing and Subscriptions
If you subscribe to our mailing list, you agree to receive updates, promotions and skincare-related content.
You may unsubscribe at any time by clicking the “unsubscribe” link in our emails.
8. Accessing or Updating Your Information
You have the right to:
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Access the personal information we hold about you
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Request corrections to inaccurate information
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Request deletion of your information, when legally permitted
To make a request, contact us using the details below.
9. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
10. Links to External Websites
Our website may contain links to external sites not owned by The Skin Sanctuary.
We are not responsible for the privacy practices or content of these third-party sites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have questions about this Privacy Policy, or would like to access or update your information, contact:
The Skin Sanctuary
6239 McRobb Avenue. Nanaimo, BC V9V 1L2
skinsanctuarynanaimo@gmail.com